Frequently Asked Questions
How do you package your plants?
Very carefully! In most cases, we individually wrap each plant in tissue paper for safe travel (plus they are fun to unwrap).
Most plants are shipped bare root, some with fine roots will ship semi-bare root in pots. Some hanging plants are also shipped in their pots.
We hear from customers repeatedly that they are impressed with the condition of their plants on arrival.
When do you ship plants?
Standard shipping days are Monday through Friday.
If you prefer to avoid Thursday or Friday shipping, please contact us to make the request.
Shipping times depends on dryness of the plant roots. Please allow 1-5 business days to process your order.
IMPORTANT: Priority Mail is recommended for live plants, if you select First Class mail your package is uninsured and is a ship-at-your-own-risk shipping method. You should assume any Free Shipping packages are shipping via USPS First Class and consider upgrading.
If you select Priority Mail and have any issues with the condition of your plant, please contact us within 48 hours with pictures of the plant and box.
Why should I purchase from Zensability?
Your happy-zense is our number one concern. But don’t take our word for it:
• Over 5000 5-star reviews
• Over 15000 plants shipped to doorsteps nationwide.
• One of Buzzfeed’s ‘Best places to buy houseplants online’
Check out the reviews for more buying confidence. It is our happy-zense mission on Earth to spread plant joy far and wide. We believe in plant therapy and the first step is being happy with your plant.
If you are not happy with your purchase, and selected Priority Mail, just contact us immediately.
My plant arrived, now what?
After carefully unwrapping the plant, the next step is to get it happy. All plants will need an adjustment period. Your plant may arrive looking a little wilted or deflated after living in a box for a few days. The plant will want a drink. Plant it in well-draining soil and give it a drink. Keep it in bright shade (or bright indoor light), with good air flow, for a few days.
Slowly transition the plant to direct sun - an hour of morning sun the first couple of days, couple hours the next few, etc. 'Full sun' generally means 4-6 hours of direct sun and most plants like to receive that direct sun in the morning.
Warning: Succulents sunburn easily if put directly in the sun without a transition period.
I love your plants but I need a large quantity, is this possible?
Yes! We can get large quantities of a variety of 2" and 4" succulents, whether you need a few for your bridal bouquets and centerpieces, or hundreds for your wedding and event favors.
We can usually meet special color requests and are happy to work with you to ensure you get exactly the plants you want.
To get started just message us and let us know you need a large quantity of plants. We'll assist and fill your order from there.
The shipping cost jumps from $4ish to $12 when I add a plant, is that right?
Seem odd, but it's correct and here's why:
The shipping cost is determine by weight, and usually, two plants (unless small) + box is over 1 lb in weight. Anything over 1 lb has to ship via Priority mail.
Good to know:
We always refund shipping overage, so if the plants do ship for under 1lb rate, we will refund the overage (but still ship Priority mail).
IMPORTANT: If you want to keep it at first class mail, you could place a separate order for each plant so they ship in separate boxes - BUT you must note NOT to combine your orders.
This is because --> Automatically combining orders is a service we provide our customers so no one misses out on any one-of-a-kinds due to shipping costs.
I just placed an order, but I want another plant, can I combine my orders?
Yes!!! We do everything we can to catch all multiple orders and combine them into one to save you on shipping costs.
We do stick to our promised shipping times, so this usually applies to orders placed within a couple of days of each other.
If it's been more than a couple days between orders, the plants for your first order were likely pulled and prepped and we will get them on their way to you ASAP.
You can always leave us a note with special shipping requests in the 'order notes' field, and we'll get back to you ASAP.
What should I do if the plant arrives unhealthy or extremely* damaged?
If you selected Priority Mail and your plant was extremely damaged during shipping or arrives unhealthy, please contact us within 48 hours of plant arrival and send pics of all of the following:
-the damaged plant
-the box condition
-the shipping label
We will do what we can to make it right.
We recommend USPS Priority mail so that a claim can be filed.
*EXTREMELY damaged means the plant is damaged beyond survivability. Any live plant that a plant that has been in a dark box for a few days is likely in shock and need of some TLC. The color might change, thin Hoya leaves will look wilted. Leaves and branches can become damaged during shipping or just from the plant going into shock. In 99% of these cases will bounce back and thrive.
When I canceled my order, I was charged $2 per item. What is this?
For every item that is canceled, we will charge a $2.00 restocking fee. The restocking fee total will be deducted from your order refund total.
My Aeonium leaves look bruised (or have black marks), will they heal?
The short answer is yes! Aeonium leaves are notoriously sensitive and bruise easily, but they also heal and outgrow the bruises.
Even just touching the leaves of an Aeonium will cause a bruise to show the following day (this is important if you're using them in arrangements; they can look beautiful and you won't realize until the next day that all the leaves have black bruises).
When unwrapping an Aeonium (or any plant) take care to hold it by the stems, or the wrapping around the root ball and touch the leaves as little as possible. This being said, expect an Aeonium to have some bruises and lose some leaves after shipping.