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Very carefully! In most cases, we individually wrap each plant in tissue paper for safe travel (and so they are fun to unwrap).

Bare root 

Most plants are shipped bare root, this means that most of the soil is removed from the roots and they are dried out before shipping. This does not effect the health of the plant. 

Semi-bare root in the pot
Some plants with fine roots will ship semi-bare root in pots. They will need to be replanted upon arrival. They do not have a full pot of soil when they ship. 

Hanging plants Some hanging plants are also shipped in their pots. The item listing details will tell you which way your plant ships.

Hoya ship semi-bare root without the pot

Hoya are shipped semi-bare root, the roots are wrapped in soil and plastic wrap to keep them from drying out.

We hear from customers repeatedly that they are impressed with the condition of their plants on arrival. If you have any issues with your plants upon arrival, please contact us with your order number and pictures of the areas of concern within 48 hours. 

Standard shipping days are Monday through Friday.

If you prefer to avoid Thursday/Friday shipping, please contact us to make the request.

Shipping times can vary depending on plant size, weather and season. Please allow 1-5 business days to process your order. 

If you have any issues with the condition of your plant, please contact us within 48 hours with pictures of the plant and box.

If your plant was extremely damaged during shipping or arrives unhealthy, and you selected Priority Mail, please contact us within 48 hours of plant arrival and send pics of all of the following:
-the damaged plant/areas of concern
-the box condition
We will make it right and make sure you are happy.

*Priority Mail must be the selected shipping method to qualify for the HappyZense guarantee (refund or replacement of any damaged or unhealthy plant). 

*EXTREMELY damaged means the plant is damaged beyond survivability. Any live plant that has been in a dark box for a few days is likely in shock and need of some TLC. The color might change, thin Hoya leaves might look wilted. Leaves and branches can become damaged during shipping or just from the plant going into shock. This does not effect the health of the plant. In 99% of these cases will bounce back and thrive.

Seems odd, but it's correct and here's why:
The shipping cost is determine by weight, and usually, two plants (unless small) + a box is over 1 pound in weight. Anything over 1 pound has to ship via Priority mail.

We DO offer Free Shipping on orders $35 and over. So if you're order is around $27 and you're paying $11 for shipping, add plants instead. Your total will be around the same but you'll get more plants!

Good to know:
We always refund shipping overage, so if the plants do ship for under 1lb rate, we will refund the overage (but still ship Priority mail).
IMPORTANT: If you want to keep it at first class mail, you could place a separate order for each plant so they ship in separate boxes - BUT you must note NOT to combine your orders.
This is because --> Automatically combining orders is a service we provide our customers so no one misses out on any one-of-a-kinds due to shipping costs.

The short answer is yes! Aeonium leaves are notoriously sensitive and bruise easily, but they also heal and outgrow the bruises relatively quickly.

Even just touching the leaves of an Aeonium will cause a bruise to show the following day (this is important if you're using them in arrangements; they can look beautiful and you won't realize until the next day that all the leaves have black bruises).

When unwrapping an Aeonium (or any plant) take care to hold it by the stems, or the wrapping around the root ball and touch the leaves as little as possible. This being said, expect an Aeonium to have some bruises and lose some leaves after shipping.