Zensability Help Center, FAQs, Succulent and Plant Care Tips

Help Center

FAQs

Yes! Your Zensability plants will travel to you safely, even during the winter time. It is optimal to add a heat pack to your order Dec-Feb, especially if you are ordering Hoya.

All plants are individually wrapped and extra paper is added to the box for padding and insulation. 

Your plants are also guaranteed when you qualify for free shipping or select Priority Mail AND add a heat pack if ordering Dec-Feb. 

Click here to view the Heat Pack product.



We ship as quickly as safely possible, usually aiming to ship within 3 business days. We ship Monday - Friday at this time. During winter, we often ship Monday-Wednesday only, to prevent boxes spending extra days at the post office during incremental weather. 

Orders with live plants can take 1-5 business days to prep and ship. The preparation time can be effected by weather, size of plant, and season (can take up to 5 days during high volume seasons like Spring and Summer). 

Details in your order confirmation email

Estimated shipping times are included in your order confirmation email. You will also receive a shipping confirmation email which includes your tracking number, when your order ships. 

Tracking and Shipping Confirmation emails or texts are sent as soon as your package ships.

We offer a HappyZense guarantee on live plant shipments. To qualify for the guarantee: 

  1. Qualify for free shipping (orders $35+) or select Priority Mail service when placing your order. 
  2. Contact us within 48 hours if you have any concerns about health or excess damage to the plant. Pictures must be included. 

Please rest assured that many customers select First Class Mail, confident the plants will arrive safe. This is due to the way we wrap each plant individually and include extra paper in the box for padding and insulation. 

Succulents are generally hardier than house plants or Hoya. We recommend Priority Mail service for all house plants and Hoya shipments year-round and for all succulent shipments during the winter or extended cold periods.

Contact us at hello@zensability.com with any concerns about your plants or shipments. 

Very carefully! In most cases, we individually wrap each plant in tissue paper for safe travel (and so they are fun to unwrap).

Bare root 

Most plants are shipped bare root, this means that most of the soil is removed from the roots and they are dried out before shipping. This does not effect the health of the plant. 

Semi-bare root in the pot
Some plants with fine roots will ship semi-bare root in pots. They will need to be replanted upon arrival. They do not have a full pot of soil when they ship. 

Hanging plants Some hanging plants are also shipped in their pots. The item listing details will tell you which way your plant ships.

Hoya ship semi-bare root without the pot

Hoya are shipped semi-bare root, the roots are wrapped in soil and plastic wrap to keep them from drying out.

We hear from customers repeatedly that they are impressed with the condition of their plants on arrival. If you have any issues with your plants upon arrival, please contact us with your order number and pictures of the areas of concern within 48 hours. 

Standard shipping days are Monday through Friday.

If you prefer to avoid Thursday/Friday shipping, please contact us to make the request.

Shipping times can vary depending on plant size, weather and season. Please allow 1-5 business days to process your order. 

If you have any issues with the condition of your plant, please contact us within 48 hours with pictures of the plant and box.

If your plant was extremely damaged during shipping or arrives unhealthy, and you selected Priority Mail, please contact us within 48 hours of plant arrival and send pics of all of the following:
-the damaged plant/areas of concern
-the box condition
We will make it right and make sure you are happy.

*Priority Mail must be the selected shipping method to qualify for the HappyZense guarantee (refund or replacement of any damaged or unhealthy plant). 

*EXTREMELY damaged means the plant is damaged beyond survivability. Any live plant that has been in a dark box for a few days is likely in shock and need of some TLC. The color might change, thin Hoya leaves might look wilted. Leaves and branches can become damaged during shipping or just from the plant going into shock. This does not effect the health of the plant. In 99% of these cases will bounce back and thrive.

Seem odd, but it's correct and here's why:
The shipping cost is determine by weight, and usually, two plants (unless small) + box is over 1 lb in weight. Anything over 1 lb has to ship via Priority mail.

We offer Free Shipping on orders $35 and over.
Good to know:
We always refund shipping overage, so if the plants do ship for under 1lb rate, we will refund the overage (but still ship Priority mail).
IMPORTANT: If you want to keep it at first class mail, you could place a separate order for each plant so they ship in separate boxes - BUT you must note NOT to combine your orders.
This is because --> Automatically combining orders is a service we provide our customers so no one misses out on any one-of-a-kinds due to shipping costs.

You want to use a very well-draining soil for Hoya. Hoya are epiphytic plants, which means they get a lot of moisture and nutrients from the air. Use a well-draining soil and provide humidity (humidifier or misting) between waterings. This will keep your Hoya from getting over-watered and rotting the roots. 

You can use a pre-made succulent and cactus soil with some added perlite to increase the drainage. Many people like to use a mix of orchid bark, potting soil and lyca for their Hoya. 

If you do not have access to a succulent and cactus mix you can make your own by mixing potting soil with perlite, pumice OR vermiculite. You can usually find at least one of these at home improvement / garden stores. This additive will make the potting soil a well-draining soil which will enable your new Hoya plant to thrive. 

Your new Hoya plant should be planted in well-draining soil. 

When you first pot your hoya, wait a day or two, and then place the pot in a shallow dish of water. Leave it there until the top soil is damp. This saturates the soil and gives the plant a good drink. Watering from the bottom up will avoid damaging the newly planted roots. 

Water again when the top soil gets dry to the touch. 

Provide humidity

Hoya get a lot of moisture from the air, so it's a good idea to provide some extra humidity for your Hoya plant between waterings. You can mist them every couple of days if you are not in an already humid environment. It is better to mist the hoya and wait until the top soil is dry to the touch, than to risk overwatering the plant. 

You will need a well-draining soil for your new succulent plant. We recommend a cactus & succulent specific soil, but if you are unable to locate one, you can create your own mix. 

You will need potting soil and either perlite, pumice, or vermiculite. Any one of these additives helps to aerate the soil and increase the drainage. This is important to keep the roots of your succulents from getting too soggy and potentially rotting. 

An ideal mix is 3 parts potting soil to 1 part perlite or other additive. If you live in a very humid location, you can add a bit more perlite. 

Don't add a layer of rock or gravel to the bottom of your pots

You will not want to add rock, gravel, or stones to the bottom of the pot. Contrary to popular belief, this causes water to pool at the bottom of the pot. It impedes drainage instead of aids it. 

The short answer is yes! Aeonium leaves are notoriously sensitive and bruise easily, but they also heal and outgrow the bruises relatively quickly.

Even just touching the leaves of an Aeonium will cause a bruise to show the following day (this is important if you're using them in arrangements; they can look beautiful and you won't realize until the next day that all the leaves have black bruises).

When unwrapping an Aeonium (or any plant) take care to hold it by the stems, or the wrapping around the root ball and touch the leaves as little as possible. This being said, expect an Aeonium to have some bruises and lose some leaves after shipping.

No, you are not necessarily doing something wrong if the bottom leaves on your succulent tend to dry up and fall off. It's part of succulent's natural growth cycle to lose their bottom leaves. This is especially true for Echeveria, Aloe, Haworthia, and Agave, but occurs in most succulents as they grow. 

To ensure that your succulent is not losing an abnormal amount of leaves, make sure that you are watering sufficiently. The best rule of thumb is to water when the soil gets dry to the touch. 

For additional tips on succulent care, see our blog post 'How to care for your succulents'.