IT'S ALL ABOUT YOUR HAPPYZENSE

You should feel like it's your birthday every time you get Zensability plant mail.

HOW WE SHIP LIVE PLANTS

All plants are wrapped with care and packaged to arrive happy and healthy every time.

Plants generally take 3-5 days to prep for shipping. We aim to ship within 3 business days. We ship Mon-Fri.

Succulents ship bare root and need time for the roots to dry.
Hoya ship semi-bare root so the roots don't dry out during shipping.

When your order ships, you will receive a tracking number via email.

Bare Root, Semi-Bare Root & Potted Shipping

Plants ship bare root, semi-bare root, or in the pot. If you need a pot and soil, they are available as a separate product.

1

BARE ROOT

Most plants, especially succulents, ship bare root. This means they ship without a pot. This is safer for the plant. You will need a pot and cactus soil ready for your new plant.

2

SEMI-BARE ROOT

Hoya and many indoor plants ship semi-bare root. This means the roots are covered with some soil, but the plant ships without a pot.

3

IN THE POT

Most 2" bulk sets, hoya plants and succulent arrangements ship in the pot. Extra care is taken to make sure the plants and pots are both wrapped safely for shipping.

FAQs

HAPPYZENSE GUARANTEE

SELECT PRIORITY MAIL SERVICE OR QUALIFY FOR FREE SHIPPING

ADD A HEAT PACK TO YOUR ORDER NOVEMBER - FEBRUARY IF SHIPPING TO A COLD CLIMATE

CONTACT US WITHIN 48 HOURS OF PLANT ARRIVAL AT HELLO@ZENSABILITY.COM

IF THE PLANT IS EXTREMELY DAMAGED OR UNHEALTHY, WE WILL REFUND OR REPLACE THE ITEMS (OWNER'S DISCRETION)

ISSUES THAT QUALIFY FOR THE GUARANTEE

PLANT ARRIVES MUSHY OR ROTTED, especially in the roots or main stem.

SIGNS OF BUGS OR PESTS

PLANT HAS EXCESSIVE LEAF LOSS (less than 10 leaves left on the plant)

PLANT IS EXTREMELY DAMAGED, for example, stems, roots or branches are broken that affect the health of the plant.

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16K+ Reasons to Purchase from Zensability

Since 2016, Zensability has shipped tens of thousands of live plants and received over 16,000 5-star reviews.

5-STAR

98%

4-STAR

1%

3-STAR

1%

2-STAR

0%

1-STAR

0%