IT'S ALL ABOUT YOUR HAPPYZENSE
You should feel like it's your birthday every time you get Zensability plant mail.
HOW WE SHIP LIVE PLANTS
All plants are wrapped with care and packaged to arrive happy and healthy every time.
Plants generally take 3-5 days to prep for shipping. We aim to ship within 3 business days. We ship Mon-Fri.
Succulents ship bare root and need time for the roots to dry.
Hoya ship semi-bare root so the roots don't dry out during shipping.
When your order ships, you will receive a tracking number via email.
Bare Root, Semi-Bare Root & Potted Shipping
Plants ship bare root, semi-bare root, or in the pot. If you need a pot and soil, they are available as a separate product.
Most plants, especially succulents, ship bare root. This means they ship without a pot. This is safer for the plant. You will need a pot and cactus soil ready for your new plant.
Hoya and many indoor plants ship semi-bare root. This means the roots are covered with some soil, but the plant ships without a pot.
IN THE POT
Most 2" bulk sets, hoya plants and succulent arrangements ship in the pot. Extra care is taken to make sure the plants and pots are both wrapped safely for shipping.
SELECT PRIORITY MAIL SERVICE OR QUALIFY FOR FREE SHIPPING
ADD A HEAT PACK TO YOUR ORDER NOVEMBER - FEBRUARY IF SHIPPING TO A COLD CLIMATE
CONTACT US WITHIN 48 HOURS OF PLANT ARRIVAL AT HELLO@ZENSABILITY.COM
IF THE PLANT IS EXTREMELY DAMAGED OR UNHEALTHY, WE WILL REFUND OR REPLACE THE ITEMS (OWNER'S DISCRETION)
ISSUES THAT QUALIFY FOR THE GUARANTEE
PLANT ARRIVES MUSHY OR ROTTED, especially in the roots or main stem.
SIGNS OF BUGS OR PESTS
PLANT HAS EXCESSIVE LEAF LOSS (less than 10 leaves left on the plant)
PLANT IS EXTREMELY DAMAGED, for example, stems, roots or branches are broken that affect the health of the plant.
15K+ Reasons to Purchase from Zensability
Since 2016, Zensability has shipped tens of thousands of live plants and received over 16,000 5-star reviews.