Hi and welcome! We hope to add some plant joy to your life!
**Pease read the info below before placing your first order.**
We guarantee your plants will arrive happy and healthy when:
- you select Priority Mail - or - qualify for free shipping.
- contact us within 48 hours of plant arrival.
- attach pictures of the plants, including close ups and entire plant.
After 48 hours, the plants are considered accepted as healthy and in your care.
**Orders that qualify for free shipping are protected by our Happyzense guarantee.
- Live plants can take 1-5 days prepare for shipping. We aim to ship within 3 business day, but drying time can vary.
- We are currently shipping Monday-Friday.
Priority Mail is recommended for all live plant shipments and especially all Hoya shipments. It is faster and guaranteed (see below).
USPS First Class mail is currently experiencing delays, including tracking issues, taking up to ten days in some cases, and is not guaranteed.❗️
HOW WE SHIP LIVE PLANTS
Each plant is:
• Hand-selected and inspected to guarantee the highest quality.
• Individually wrapped.
• Labeled to help you keep track of the plant names.
• Has Care instructions included in every box.
AND...make sure you look for your surprise when unpacking your succulent plant mail.
Your plants will arrive happy and healthy and if they don't, just contact us within 48 hours of purchase (include pictures of the trouble areas).
BARE ROOT SHIPPING
Almost all of our plants ship bare root. If it's optimal for the plant to ship in a pot, or a pot is included in the listing, this will be specified in the listing.
Cancellation requests must be received within 6 hours of purchase. No exceptions; this is because these are live plants that get pulled and prepped for shipping almost immediately.
We are currently ship Mondays-Thursdays, unless by special request.
* *If you prefer we not ship Thursday/Friday (to prevent extra days in the box), please notify us.
UNWRAPPING LIVE PLANTS
Unwrap your plants carefully, succulents easily drop their leaves, it's easy to break branches in the excitement of opening plant mail. Some damaged or broken leaves or branches can occur during shipping. This does not effect the overall health of the plant.
!!PLANT DAMAGE OR HEALTH CONCERNS!!
If your plant was extremely damaged due to shipping or if your plant arrives unhealthy, please contact us within 48 hours of plant arrival and send pics of all of the following:
-the damaged plant
-the box condition
-the shipping label
We will do what we can to make it right. *Your plants are guaranteed if you select Priority Mail (and heat packs in the cold/winter months).
HOW YOUR PLANT LOOKS
We can not guarantee that your plant will be in bloom or display the same colors as those pictured. Please allow for some variance amongst live plants. Coloration is determined by individual plant, season, and/or care conditions (and even your computer monitor can effect appearance of plants in pictures). Note that our photos were also take under ideal natural lighting conditions.
Carefully check the shipping address you have selected before placing your order. We ship to the shipping address provided. We cannot be responsible for errors or wrong shipping addresses provided with the order.
**Shipping costs are determined by weight and plant size. We do everything we can to keep shipping costs to a minimum for you, ensure our item weight and sizes are correct, and combine for you whenever possible.
*heat packs are available as a separate product.
Please note we cannot guarantee plant identifications. We give our best effort at accuracy.
Thank you so much for checking out our little family shop!!